Lisa Boerum's Work Experience

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Lisa’s Work Experience – Positions in Reverse Chronological Order

Lisa Boerum – Business Manager – Coldwell Banker Realty

Business ManagerBOLD Marketing Team at Coldwell Banker Realty My primary objective, as a licensed real estate business manager, was...

Lisa Boerum – Real Estate Administrative Assistant – eXp Realty

Customer Service Experience Marketing Real Estate Transaction Coordination

Administrative AssistantShannon Marti Realty Group at eXp Realty 1. Listing Manager (Listing to Contract) Oversaw all aspects of seller’s...

Lisa Boerum – Real Estate Marketing & Administrative Assistant – Edina Realty

Content Writing Customer Service Experience Marketing Real Estate Transaction Coordination

Marketing & Administrative AssistantThe Rachel Scarrella Team at Edina Realty 1. Listing Manager (Listing to Contract) Oversaw seller’s listings...

Lisa Boerum – Real Estate Executive Assistant – Keller Williams Premier Realty

Business Mgmt. Business/Marketing Plans Content Writing Customer Service Experience Marketing Real Estate Transaction Coordination Web Development

Executive Assistant to Ryan Bretzel Real Estate Agent at Keller Williams Premier Realty Primary Objective My primary objective was...

Volunteer Positions

Business Mgmt. Customer Service Experience Leadership

Volunteer Positions White Bear Beach Community Club (WBBCC) White Bear Township, MN Secretary - 2020 White Bear Beach Community...

Awesome Beginnings 4 Children – eCommerce Store

Business Mgmt. Business/Marketing Plans Content Writing Customer Service Ecommerce Experience Leadership Marketing Marketing Samples Web Development Work Portfolio

Awesome Beginnings 4 Children - eCommerce Store Owned by Lisa Boerum | 2008 - 2013 Awesome Beginnings 4 Children was...

Clean Living Market – eCommerce Store

Business Mgmt. Content Writing Customer Service Ecommerce Experience Leadership Marketing

Clean Living Market - eCommerce Store Owned by Lisa Boerum | 2008-2013 Clean Living Market was an ecommerce business...

Lisa Boerum – Team Leader – The Cleaning Solution

Customer Service Experience Leadership

Team Leader at The Cleaning Solution White Bear Lake, MN Supervised and managed team members to meet all standards...

Awesome Beginnings Childcare

Business Mgmt. Business/Marketing Plans Customer Service Experience Leadership Work Portfolio

My name is Lisa Boerum. This YouTube slideshow (below) serves as a “visual resume” of one of the businesses that...

A copy of my real estate license, certificates, transcripts, recommendation letters, client cards/letters, and other business licenses/documentation are available on request.

Lisa Boerum’s Experience

The “LONG” (detailed) version – all on one page

Business Manager – BOLD Marketing Team – Coldwell Banker Realty, St Paul, MN

Business Manager – Real Estate – Focused on “3 Key Roles”, 4/27/21 – 9/29/23

My primary objective was to manage the agent’s business, listings, and transactions to ensure that all agent activities were limited to growth activities.

1. Business Manager

Managed administrative systems and processes of the agent’s business to promote a productive workflow
Developed and managed all systems for sellers, buyers, and office/business administration
Managed multiple email inboxes, calendars, and to-do lists for the lead agent, the general business, and myself
Created a four-page, 11×17, property report (spreadsheet) for our weekly team meeting that included all pertinent information for the team’s withheld, prospective, active, pending, and pending to-be-built properties
Ensured that all administrative and operational systems and processes were efficient, making revisions as needed
Created invoices; managed accounts receivable and invoices to be paid by the client at closing; and ensured collection of commissions
Processed accounts payable, team commission checks, and non-auto payroll twice per month
Calculated the commissions for each team member each payday and tracked them in a spreadsheet
Developed and maintained client and vendor relationships and served as the first point of contact in handling customer and vendor inquiries and/or concerns
Developed and maintained all digital filing systems including property/client contracts and documents for listings and/or purchases, legal, financial, vendors, training/education, forms, and archives
Informed and updated the agent regarding any problems or issues that need to be addressed
Maintained the agent’s schedule/calendar
Managed the contact/client database

2. Listing Manager (Listing to Contract)

Oversaw all aspects of seller’s listings from initial contact to executed purchase agreement
Researched online property profiles and previous multiple listing service (MLS) listings
Prepared listing contracts, forms, disclosures, and net sheets and obtained other necessary documents and signatures
Entered (and updated) each listing into the MLS and ShowingTime. Added disclosures and other documents specific to the listing such as TISH reports and HOA docs
Entered all public and broker open houses on the MLS
Held open houses as needed
Hired vendors and service providers, such as plumbers, electricians, flooring installers, window cleaners, home cleaners, etc.
Ordered signage and home warranties
Coordinated with the sellers to obtain the keys, install the lockbox, and obtain access requirements
Established digital files for each property/client
Set up a digital task management project with all tasks and due dates for each seller
Communicated with sellers regularly about the status of their listing, the selling process, the next step(s) in the process, and any items/services/signatures needed
Submitted all contracts and documentation to the office broker for file compliance
Entered and updated all necessary information into the client contact database and transaction management systems

3. Transaction Coordinator (Contract to Close)

Oversaw all aspects of buyer and seller transactions from executed purchase agreement to close
Prepared and processed offers/purchase agreements; amendments; buyer representation contracts and paperwork; disclosures: and other necessary forms. Reviewed all paperwork for accuracy and completion. Obtained other necessary documents and all signatures
Consulted with and coordinated vendor services, such as title companies/attorneys, lenders, inspectors, home warranty services, repair services, and cleaning services to ensure that all services were performed in a timely manner and the transaction closed on schedule
Sent TrustFunds earnest money requests to the buyers or communicated to listing agents on how to send the earnest money
Communicated with the sellers on how to prepare for the buyer’s inspection
Communicated with the buyers on what to expect during the buyer’s inspection process
Set up a digital contract to close files for each buyer
Set up a digital task management project with all tasks and due dates for each buyer
Acted as an intermediary between the buyers and the listing agent or between the sellers and the buyer’s agent, ensuring that all required forms and documents were signed and received from the other party in a timely manner and that all repairs had been completed and receipts received
Acquired specialized documents from the city, county, and/or state, when requested or applicable and required for closing
Communicated with the buyers regularly about the status of their purchase, the buying process, the next step(s) in the process, items that they will want to take care of before they move, and any items/services/signatures needed
Communicated with sellers regularly about the status of their offer, the selling process, the next step(s) in the process, items that they will want to take care of before they move, and any items/services/signatures needed
Educated clients on the selling and/or buying process; the contracts, disclosures, and other forms; and real estate and lending terminology, as needed
Provided clients with helpful resources such as moving checklists and city guides
Researched and provided buyers with the phone numbers and/or website links for their new city to start services, such as USPS mail forwarding, gas, electricity, water, sewer, trash, recycling, telephone, internet, cable, etc.
Provided sellers with a website link to USPS for mail forwarding and a reminder to stop services on the day of closing for gas, electricity, water, sewer, trash, recycling, telephone, internet, cable, etc.
Submitted all contracts and documentation to the office broker for file compliance
Scheduled and coordinated the final walk-through and the closing process
Reviewed the Settlement Statement, prior to closing, for any possible discrepancies and reported any necessary changes to the title company/attorney
Entered/updated all necessary information into the client database, the transaction management system, and the calendar during the transaction and post-closing
Provided post-closing customer service follow-up

Administrative Assistant – Shannon Marti Realty Group – Prior Lake, MN – Remote Position

Temporary Position – Real Estate – Focused on Transaction Coordination, 7/24/20 – 12/7/20

1. Listing Manager (Listing to Contract)

Oversaw all aspects of seller’s listings from initial contact to executed purchase agreement
Researched online property profiles and previous multiple listing service (MLS) listings
Prepared listing contracts, forms, and disclosures and obtained other necessary documents and signatures
Entered (and updated) each listing into the MLS and ShowingTime. Added photos; public and agent remarks; disclosures; property feature sheet from the seller; virtual tour links; and any other documents specific to the listing such as HOA docs and permits
Consulted with vendors and service providers, such as photographers, sign services, and home warranty services. Coordinated these services as well as signage and access requirements with the sellers
Established paper, digital, and email files for each property/client
Created a virtual tour and YouTube video for some listings
Conducted reverse prospecting to connect with buyer’s agents and locate potential buyers with an MLS search that fits the criteria for each listing
Communicated with sellers regularly about the status of their listing, the selling process, the next step(s) in the process, any items/services/signatures needed, and recent marketing activities
Submitted all necessary documentation to the brokerage for file compliance
Entered and updated data into the client and transaction management databases

2. Transaction Coordinator (Contract to Close)

Oversaw all aspects of buyer and seller transactions from executed purchase agreement to close
Prepared and processed offers/purchase agreements; buyer representation contracts and paperwork; disclosures: and other necessary forms. Reviewed all paperwork for accuracy and completion. Obtained other necessary documents and all signatures
Consulted with and coordinated vendor services, such as title companies/closers, lenders, inspectors, and home warranty services to ensure that all services were performed in a timely manner and the transaction closed on schedule
Communicated with the sellers on how to prepare for the buyer’s inspection
Communicated with the buyers on what to expect during the buyer’s inspection process
Established paper, digital, and email “contract to close” files
Acted as an intermediary between the buyers and the cooperative listing agent and between the sellers and the cooperative buyer’s agent, ensuring that all required forms and documents were signed and received from the other party promptly and that all repairs were completed and receipts received
Acquired specialized documents from the city, county, or state, when they were required
Communicated with the buyers regularly about the status of their purchase, the buying process, the next step(s) in the process, items that they will want to take care of before they move, and any items/services/signatures needed
Communicated with sellers regularly about the status of their offer, the selling process, the next step(s) in the process, items that they will want to take care of before they move, and any items/services/signatures needed
Provided clients with helpful resources such as moving checklists and city guides
Researched and provided buyers with the phone numbers and/or website links for their new city to start services, such as USPS mail forwarding, gas, electricity, water, sewer, trash, recycling, telephone, internet, cable, etc.
Provided sellers with a website link to USPS for mail forwarding and a reminder to stop services on the day of closing for gas, electricity, water, sewer, trash, recycling, telephone, internet, cable, etc.
Created a closing information summary and submitted the summary and all necessary documentation to the office broker for file compliance
Scheduled and coordinated the final walk-through and the closing process
Reviewed the Settlement Statement, prior to closing, for any possible discrepancies
Entered/updated all necessary information into the client database, the transaction management system, and the calendar during the transaction and post-closing

3. Marketing

Researched/created/wrote content for several landing pages/online profiles
Created virtual tours and YouTube videos for select properties
Helped in research and planning for a client appreciation event

4. Administrative Manager

Designed, developed, implemented, and managed listing and transaction coordination systems for sellers and buyers
Developed and maintained client and vendor relationships and served as the first point of contact in handling customer inquiries and/or concerns
Developed and maintained all filing systems for listings, contracts, marketing, email, vendors, purchasing, forms, and archives
Informed and updated the agent regarding any problems or issues that need to be addressed
Worked on updating the contact/client database management program

Administrative Assistant – The Rachel Scarrella Team – Edina Realty, North Oaks, MN

Real Estate – Focused on Marketing, 12/10/18 – 4/30/19

1. Listing Manager (Listing to Contract)

Oversaw seller’s listings from initial contact to executed purchase agreement
Created, printed, and spiral bound “Seller Packets” for prospective sellers
Created, printed, and spiral bound “Listing Marketing Packets” for at each listing/home
Traveled to each listing/home on multiple occasions to bring/retrieve a “Coming Soon” sign, “Listing Marketing Packets”, a name rider for the sign, and a sold rider for the sign. I also took initial (coming soon) exterior photos and a video for YouTube
Communicated with sellers regularly about the status of their listing, the selling process, the next step(s) in the process, etc. Sent information such as “Welcome to the Team”, “Photo Prep List”, “Listing Week – What to Expect”, etc.
Created a “Key Features” pdf for each listing/home
Created and posted a coming soon video of each listing/home to Instagram and YouTube
Added photos, videos, disclosures, and open houses to the MLS once the front desk had input the listing
Posted each listing/home on Facebook, Instagram, blog, and the website listing page
Checked listings on the MLS for accuracy (Edina’s listings are entered by the broker office)
Added listing to “Tuesday Tour” and sent the office a tour request to go out to surrounding offices
Created and distributed “Open House Letters”
Posted open houses on Facebook and Instagram
Created and ordered (for mailing) “Just Listed” postcards for each listing

2. Transaction Coordinator (Contract to Close)

Created, printed, and spiral bound “Buyer Packets” for prospective buyers
Oversaw buyer and seller transactions from executed purchase agreement to close
Communicated with clients regularly about the status of their sale/purchase, the buying/selling process, the next step(s) in the process, etc. Sent information (relevant to whether they were a buyer, seller, or both) such as “From Submitting an Offer to Closing”, “You Just Accepted an Offer”, “What’s Included in a Sale”, “Time to Set Up Utilities and Forward Mail”, “Cancel Utilities and Forward Mail”, “Moving Checklist”, “Closing Reminder”, “Closing Survey”, etc.
Instructed seller on how to order association docs, when applicable, and forwarded these docs to the buyer’s agent
Traveled to listing/home to hang sold rider once the inspection was complete
Made sure that inspections and closings were on the calendar, that inspection deadlines were met, and the title company had scheduled the closing
Researched/looked up gas, electric, water, and trash service providers for each buyer
Ordered closing gifts
Posted the sale on Facebook and Instagram
Created and ordered (for mailing) “Just Sold” postcards for each sold listing and buyer purchase
Updated listings (to sold status) on blog and the website listing page

3. Marketing Manager

Managed the agent’s online presence and brand and posted content on the agent’s websites and social media platforms including Squarespace, Edina Realty, Facebook, Instagram, and Bambu
Created, printed, and spiral bound “Buyer Packets” for prospective buyers
Created, printed, and spiral bound “Seller Packets” for prospective sellers
Created, printed, and spiral bound “Market Reports” and mailed them to five homes (researched and selected) that were located close to our sold homes
Created, printed, and spiral bound “Listing Marketing Packets” and dropped them off for display at each listed home
Created and ordered (for mailing) “Just Listed” postcards for each listing and “Just Sold” postcards for each sold listing and buyer purchase
Prepared and mailed marketing packets to expired and cancelled listings
Designed and ordered personalized closing gift signs, picked them up when they were finished/ready and then gift wrapped them
Purchased items and created gift baskets for clients as closing gifts or as gifts for other occasions
Purchased supplies such as cards, wrapping paper, and office supplies both at local stores and online
Designed and ordered business cards, note pads, printed brochures, invitations, pens, stickers, and cards
Designed and ordered football, baseball, and yearly calendar magnets for all past clients
Brought bulk mailings (magnets and other marketing) to a bulk rate mailing vendor for mailing

4. Administrative Manager

Used and maintained a daily, weekly, monthly, quarterly, and annual task management system
Managed and maintained contact/client database management program
Entered all new clients into the Outlook CRM/database and the Edina Realty CRM and updated the entries after closing
Entered all clients on the bulk mail mailing list after closing
Added each sale to an Excel “Sale Spreadsheet” and each closed buyer to an Excel “Anniversary Spreadsheet”
Maintained the office whiteboard with new clients and status changes – coming soon listings, listings, listings with contracts, and buyer purchase contracts
Scanned closed files and moved folder to the “Past Clients” folder
Created an operations/training manual, for future admins, that documented all systems, processes, and procedures

Executive Assistant – Bretzel, Inc. – Keller Williams Premier Realty, Stillwater, MN

Real Estate – Focused on “4 Key Roles”, 12/2/13 – 10/31/18

My primary objective was to ensure that all agent activities were limited to growth activities – lead generation; lead nurturing and conversion; listing presentations; showing property; and negotiating contracts by fulfilling four key roles.

1. Listing Manager (Listing to Contract)

Oversaw all aspects of seller’s listings from initial contact to executed purchase agreement
Prepared all print marketing materials, such as pre-listing presentations, client service questionnaires, seller property questionnaires, property information binders for showings, and property flyers
Researched online property profile and previous multiple listing service (MLS) listings
Prepared listing contracts, forms, disclosures, and net sheets and obtained other necessary documents and signatures
Entered (and updated) each listing into the MLS and ShowingTime. Added photos; photo descriptions; public and agent remarks; disclosures; property feature sheet from the seller; virtual tour links; and any other documents specific to the listing such as HOA docs and permits
Posted and updated all listing information on the agent’s websites, blogs, social media platforms, and multiple real estate platforms
Entered all public and broker open houses on the MLS, real estate platforms, agent websites, agent blogs, and social media platforms
Coordinated all marketing activities, public open houses, and broker open houses with the sellers
Consulted with vendors and service providers, such as photographers, stagers, sign services, and home warranty services. Coordinated these services as well as signage, lockbox, and access requirements with the sellers
Developed and maintained all digital filing systems including property/client contracts and documents for listings and/or purchases, legal, financial, vendors, training/education, forms, and archives
Created a virtual tour, a custom website, a custom mobile website, landing pages, web pages, a YouTube video, a property text code, a QR code, and ads for each listing
Conducted reverse prospecting to connect with buyer’s agents and locate potential buyers with an MLS search that fits the criteria for each listing
Communicated with sellers regularly about the status of their listing, the selling process, the next step(s) in the process, any items/services/signatures needed and recent marketing activities. Provided the sellers with links to their property’s online marketing
Provided weekly email updates to sellers regarding the online and offline marketing and activity for their home, including property views on the leading real estate websites; number of showings; showing and open house feedback; homes in their neighborhood that are for sale, are pending, or have sold; MLS stats such as the number of client portals, views, favorites, and possibilities; current local market updates for their city; and charts and graphs presenting this information
Submitted all necessary documentation to office broker for file compliance
Entered and updated all necessary information into client database and transaction management systems

2. Transaction Coordinator (Contract to Close)

Oversaw all aspects of buyer and seller transactions from executed purchase agreement to close
Prepared and processed offers/purchase agreements; buyer representation contracts and paperwork; disclosures: and other necessary forms. Reviewed all paperwork for accuracy and completion. Obtained other necessary documents and all signatures
Consulted with and coordinated vendor services, such as title companies/closers, lenders, inspectors, home warranty services, repair services, and cleaning services to ensure that all services are performed in a timely manner and the transaction closed on schedule
Communicated with the sellers on how to prepare for the buyer’s inspection
Communicated with the buyers on what to expect during the buyer’s inspection process
Set up paper, digital, and email contract to close files
Acted as an intermediary between the buyers and the listing agent and between the sellers and the buyer’s agent, ensuring that all required forms and documents were signed and received from the other party in a timely manner and that all repairs had been completed and receipts received
Acquired specialized documents from the city, county, and/or state, when applicable and necessary contract requirements and/or closing
Communicated with the buyers regularly about the status of their purchase, the buying process, the next step(s) in the process, items that they will want to take care of before they move, and any items/services/signatures needed
Communicated with sellers regularly about the status of their offer, the selling process, the next step(s) in the process, items that they will want to take care of before they move, and any items/services/signatures needed
Educated clients on the selling and/or buying process; the contracts, disclosures, and other forms; and real estate and lending terminology as needed
Provided clients with helpful resources such as moving checklists and city guides
Researched and provided buyers with the phone numbers and/or website links for their new city to start services, such as USPS mail forwarding, gas, electricity, water, sewer, trash, recycling, telephone, internet, cable, etc.
Provided sellers with a website link to USPS for mail forwarding and a reminder to stop services on the day of closing for gas, electricity, water, sewer, trash, recycling, telephone, internet, cable, etc.
Created a closing information summary and submitted the summary and all necessary documentation to the office broker for file compliance
Scheduled and coordinated the final walk-through and the closing process
Reviewed the Settlement Statement, prior to closing, for any possible discrepancies
Entered/updated all necessary information into the client database, the transaction management system, and the calendar during the transaction and post-closing
Provided post-closing customer service follow-up calls. Offered support to clients and asked for referrals, testimonials, and online reviews

3. Marketing Manager

Managed the agent’s entire online presence and brand
Researched/created/wrote content and a variety of online and print marketing materials, such as websites, landing pages, buyer and seller consultation/presentation packages, property flyers, open house flyers, virtual tours, YouTube video tours, newsletters, ads for advertising campaigns, content for blogs, content for social media platforms, call-to-actions, and a large variety of other marketing materials, with the intent to market listings, generate seller and buyer leads, convert seller and buyer leads, and create new business
Created, updated, and maintained the agent’s websites, blogs, landing pages, and online listings and profiles on leading real estate sites, social media pages/platforms, and a variety of business profile sites
Utilized up-to-date search engine optimization strategies to increase traffic to websites
Regularly assisted the agent to manage and enhance the agent’s social media presence
Helped in planning, coordinating, and preparing for client appreciation events
Regularly obtained and posted client testimonials for websites, social media and other marketing materials
Regularly asked clients to submit online reviews on leading social media and real estate sites
Regularly asked clients for referrals
Coordinated and implemented agent marketing videos and property videos on websites, blogs, social media platforms, and client database email campaigns
Tracked and coordinated all inbound leads from websites, social media, and other online and offline sources. Reported to the agent on collected data
Tracked and analyzed the effectiveness/return on investment (ROI) of ongoing print and online marketing strategies and campaigns. Reported to the agent on collected data

4. Administrative Manager

Oversaw all aspects of the administration of the agent’s business
Designed, developed, implemented, and managed all systems for sellers; buyers; contact and client database management; advertising and marketing; lead generation, follow up, and conversion; lead tracking; and all office administration
Created and updated an operations manual documenting all systems and standards
Ensured that all administrative and operational systems and processes were efficient and cost effective, making revisions as needed
Maintained all financial systems including bookkeeping; ensured collection of commissions; prepared profit and loss statements; tracked costs and ROI; performed budget analysis; generated financial reports; and prepared for tax filings
Collaborated with the agent on marketing and business decisions and the annual business and marketing plans and budget. Helped decide on the main objective and the goals and strategies necessary to implement, to meet the objective. Created and implemented monthly and weekly action plans using these strategies. Continually monitored, reviewed, and measured the effectiveness of the plan. Reported status/performance/numbers to the agent and helped decide how to revise the plan as needed
Initiated, created, implemented, and managed a client service program based on each client’s individual needs
Developed and maintained client and vendor relationships and served as the first point of contact in handling customer inquiries and/or concerns
Developed and maintained all filing systems including listings, contracts, legal, financial, business planning, marketing, email, vendors, purchasing, training/education, forms, and archives
Informed and updated the agent regarding any problems or issues that need to be addressed
Maintained the agent’s schedule/calendar
Maintained an inventory of signs, lockboxes, showing binders, and showing message frames. Ensured that items were returned after closing
Managed the contact/client database management program and system

Business Owner & General Manager – Awesome Beginnings 4 Children and Clean Living Market – White Bear Lake, MN

Full-time Business, E-commerce, 4/5/08 – 12/31/13

Managed the day-to-day business activities including recordkeeping, customer service, inventory management, market research, marketing, purchasing, packing, and shipping
Generated 100% customer satisfaction and over 1700 testimonials on one selling venue
Developed social media and online marketing strategies and implemented them
Designed and developed an e-commerce website and a presence on multiple selling venues and various sites by learning how to read, write, and edit HTML and CSS
Eliminated problems with customer service, product sourcing, inventory, and product fulfillment by regularly communicating with customers and suppliers
Managed multiple tasks and met all deadlines by using the S.M.A.R.T. goal-setting formula
Eliminated the need for expensive outsourcing by attending training and utilizing books and other resources to gain knowledge and improve skills in business management, customer service and relationships, sales and marketing, research, SEO, website design, persuasive and informative writing, strategic planning, team building, and software programs

Team Leader – The Cleaning Solution – White Bear Lake, MN

Full-time Position, 11/14/11 – 6/22/12

Supervised and managed team members to meet all standards
Planned the workflow, based on the work orders, and allocated work to team members to ensure efficient, on-time completion while meeting or exceeding quality standards
Ensured that we delivered the client an exceptional experience
Motivated team members through accountability, recognition, and praise
Resolved issues and discrepancies with clients and team members. Served as a liaison between the client and the company

Director & Business Owner – Awesome Beginnings Childcare – Hugo, MN

Full-time Business, Child Care, 9/18/00 – 6/12/09

Planned and implemented a curriculum and learning environment that met all enrolled children’s social, emotional, physical, intellectual, health, and safety needs and ensured that it met or exceeded the requirements of Minnesota’s Early Learning Standards and the National Association for the Education of Young Children (NAEYC) code of ethics
Exceeded the required hours of annual training by 800%. Participated in ongoing training and events to improve early childhood practice and gain business knowledge
Planned an appropriate curriculum that met the children’s developmental and learning needs by establishing and implementing a system to observe and assess the children’s development as well as their interests
Improved program operations and employee training, competencies, and performance by creating and implementing processes for managing and evaluating them
Developed supportive, long-term relationships with enrolled children and their families and served as a resource for families on children’s issues

Volunteer Positions

Secretary – 2020
White Bear Beach Community Club (WBBCC), White Bear Township, MN

Wrote and kept accurate meeting minutes at all club meetings and special committee meetings
Created an agenda for each meeting and brought copies of the agenda and the previous month’s minutes to each meeting
Posted all minutes on Facebook and the WBBCC website as well as in the WBBCC Google Drive
Performed other duties, as needed, such as publicity, correspondence with city and organization officials, sending notices to members, and posting notices in the White Bear Press
Ensured the beach bulletin board was updated/current

Membership Chair – 2017-2019
White Bear Beach Community Club (WBBCC), White Bear Township, MN

Provided reports on the membership, membership drive, and kayak rentals at each meeting
Kept an accurate record of all addresses within the WBBCC boundaries
Kept an accurate record of all members of the White Bear Beach Community Club
Kept an accurate record of all kayak space rentals of the White Bear Beach Community Club
Recruited and coordinated volunteers for the annual membership drive
Accounted for and kept record of all dues/rentals collected and turned in dues and records to the treasurer
Ordered member beach tags each year

Hospitality Chair – 2016
White Bear Beach Community Club (WBBCC), White Bear Township, MN

Provided hospitality/event updates at each meeting
Coordinated all planned beach club events such as Family Fun Day, the holiday party, July 4th celebration, beach cleanups, etc.
Coordinated with the outreach chair/committee to get event information out to our members
Purchased all food and supplies for events
Attended, set up and coordinated on the day of the event or designated someone else to set up/coordinate the event

Other Work Experience

I also acquired experience prior to and during the time I held the positions listed above. I held multiple positions where I gained and/or grew my experience in customer service; prepared and delivered presentations to small groups of people (10 – 50); trained and coached others; developed an organizational structure and implemented quality systems, policies, processes and procedures via a newly-created quality department position; conducted internal quality assurance audits in a manufacturing environment and analyzed and reported on collected data from the audits using statistical analysis, graphs, charts, and reports; and wrote procedures manuals to train inspectors on how to test and/or inspect parts.

Lisa Boerum’s Work Experience

Lisa’s Work Experience – Positions in Reverse Chronological Order

Lisa Boerum’s Experience

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